Our Legal Process and Communication Timeline
If you are involved in a personal injury claim or are considering filing one, it is important to understand how the legal process works and how your legal team will communicate with you throughout the case. At McCann Dillon Jaffe & Lamb, LLC, we believe clients deserve clear expectations, timely updates, and direct access to the people handling their claims.
Our firm follows a structured communication system designed to keep clients informed and reduce unnecessary delays or confusion during the legal process.
What Happens When a Personal Injury Case Starts
Every personal injury case begins with an investigation. After your free consultation, the legal team gathers medical records, accident reports, insurance information, photographs, witness statements, and other evidence related to the claim.
Once the investigation is underway, the firm identifies potentially liable parties and evaluates available insurance coverage. In many cases, negotiations with insurance companies begin before a lawsuit is filed.
If a lawsuit becomes necessary, the firm prepares and files a formal complaint with the court. After the defendant is served, the litigation process moves into discovery, where both sides exchange evidence, submit written questions, and conduct depositions.
Throughout each phase, clients are informed about major milestones and upcoming steps so they understand where the case stands and what to expect next.
How Often Clients Receive Updates
Consistent communication is an important part of effective legal representation. Clients can expect updates during key stages of the case, including:
- When important documents are filed.
- When settlement discussions begin or progress.
- When depositions, mediations, or court appearances are scheduled.
- When medical records or expert reports are received.
- When significant case developments occur.
In addition to milestone updates, the firm works to maintain regular contact with clients throughout the life of the case so questions do not go unanswered for extended periods.
How Clients Can Reach Our Team
Clients may contact the legal team by phone or email during standard business hours. The firm maintains internal communication procedures designed to route questions efficiently and ensure client concerns are addressed by the appropriate attorney or legal professional.
Clear documentation and communication tracking also help reduce delays and prevent important updates from being missed.
What to Do if Something Feels Stuck
Personal injury claims can involve waiting periods while medical treatment continues, insurance companies review records, or courts schedule hearings and deadlines. Although these delays are common, clients should never feel left in the dark about their case.
If you believe your case has stalled or you have not received an update in some time, contact the office directly. Our legal team can explain the current status of the claim, identify any procedural delays, and discuss what steps are being taken to keep the matter moving forward.
Our firm also regularly reviews internal workflows, response times, and case progress to identify communication gaps and improve the client experience.
Pennsylvania Personal Injury Cases
In Pennsylvania, most personal injury claims must be filed within two years of the date of the injury. Pennsylvania follows a modified comparative negligence rule, meaning an injured person may recover compensation if they are found to be less than 51% responsible for the accident.
Depending on the type of case, litigation may include discovery, settlement negotiations, mediation, and potentially a trial.
New Jersey Personal Injury Cases
New Jersey generally imposes a two-year statute of limitations for personal injury claims as well. The state also follows a modified comparative negligence standard, allowing recovery when the injured person is not more than 50% at fault.
Certain cases in New Jersey may involve mandatory arbitration, case management conferences, or additional procedural requirements, depending on the court and type of claim.
Delaware Personal Injury Cases
In Delaware, most personal injury lawsuits must also be filed within two years of the date of the accident. Delaware applies a modified comparative negligence system similar to Pennsylvania and New Jersey.
Cases may involve insurance negotiations, expert evaluations, formal discovery, and court scheduling deadlines before resolution through settlement or trial.
Schedule Your Free Personal Injury Consultation
If you were injured because of negligence and need legal guidance, contact McCann Dillon Jaffe & Lamb, LLC to schedule a free consultation. Our firm serves clients throughout Pennsylvania, New Jersey, and Delaware, with offices in Philadelphia and Abington, Pennsylvania, as well as Haddonfield, New Jersey, and Wilmington, Delaware. Call 215-569-8488 or 302-888-1221 or contact us online.